We want to provide you with the best insurance experience. We also recognize things can go wrong.
Your primary contact for any insurance issue is your Customer Service Representative, the person from whom you purchased your insurance. Contact her or him first to resolve your complaint.
Clare Mutual Insurance has established formal complaint handling procedures to ensure your issues are thoroughly reviewed. If you feel that all your concerns have not been addressed by your Customer Service Representative please contact our office. A company representative, with the authority to address your concerns, will speak with you or return your call promptly.
In the event a solution cannot be found with Senior Management, there is a further process that involves an external independent organization that deals with complaints. Below you will find the steps to follow when you have concerns about a product or our service.