Emergency Claims

Emergency Claims

Losses that occur with the POTENTIAL OF ONGOING DAMAGE if not attended to immediately are considered “emergency claims”.

Some examples of an emergency claim are:

  • Fire and/or Smoke Damage
  • Water Damage and/or Sewer Backup
  • Hail or Wind Damage that has cause roof to leak
  • Break and Enter – leaving the building vulnerable

See below to report an emergency claim.

Non-Emergency Claims

Losses that occur that will NOT RESULT IN ONGOING DAMAGE if not attended to immediately are considered “non-emergency claims”.

Some examples of a non-emergency claim are:

  • Break and Enter – Doors and Windows are secured
  • Hail Damage – no leaking
  • Freezer contents loss
  • Wind and/or hail damage – No water damage

Click Here to report a non-emergency claim.

How to Make An Emergency Claim:

If you have an emergency claim situation, after office hours,that requires immediate attention, you can call an adjuster for service at 1-902-740-2411.

If no answer, you can leave a message or call the back-up number at 1-877-313-2585.

For auto claims you can also call:

  • United General 1-800-290-0886
  • Portage Mutual 1-800-565-1000
  • Nordique 1-866-464-2424

What Now?

It is your responsibility to take reasonable steps to minimize the damage, or prevent further damage after a loss has occurred.

Here are some things you should do immediately after a loss:

 

Property

(Homeowner, Condo, Tenant, or Business Owner)

  • Take reasonable steps to prevent further damage and do emergency clean up
  • Retain damaged or destroyed property to show adjuster
  • Contact police for fire and crime losses
  • Contact our office during business hours for non-emergency claims or call our after hours emergency line

Automobile

  • At the scene of an accident DO NOT admit fault
  • Call the police and an ambulance as required
  • Exchange information with other drivers and owners
  • Obtain witness names and contact information
  • If your car is not operable, arrange for towing
  • Contact our office during business hours for non-emergency claims or call our after hours emergency line
  • For non-collision losses secure the car from further damage